How subscriptions work

Subscriptions are automatically renewed according to your selected delivery interval and the products will be delivered promptly after each successful renewal. For example, if you start a monthly subscription on January 1st, then our system will automatically charge your credit card each month on the 1st and you will get the products within just a few days.

Can I pause or cancel a subscription?

Yes, of course. You can view, pause or cancel your subscriptions anytime from your customer portal, as long as you are logged in to our site. The customer portal can also be accessed through the magic link, which was sent in the original email you received after you placed the initial subscription order.

How can I skip or reschedule a subscription order?

You can skip or reschedule your subscription order from the customer portal. Each scheduled delivery will have a Skip payment button next to it, which you can use to skip the order. You can also reschedule the charge by clicking on the Reschedule button next to the delivery date.

Can I add products to my subscription?

Of course. You can add products to your subscription in the customer portal. Just click on the Edit button in the products card and edit, remove or add products to your subscription.

What happens if the payment can't be processed?

If the subscription can't be renewed because a payment can't be processed you will receive an email with a link where you can safely update your payment method.

Have other questions?

Contact us here